Refund policy

We offer a 30-day return period from the date you receive the goods. This is longer than the usual 14-day statutory cancellation period for many UK distance purchases.

Starting a return

Email support@grovemanseoffice.com within 30 days of delivery, include your order number and the item you wish to return, and wait for return instructions. Do not send goods back without contacting us first.

Return condition

For a change-of-mind return, the item should be complete and in a resaleable condition, with original packaging where reasonably possible. You may inspect the item as you would in a shop. We may reduce a refund only where lawful if handling beyond what is necessary has reduced the item’s value. This condition does not limit rights for faulty, damaged, misdescribed or incorrect goods.

Return cost

We pay the return shipping cost for accepted returns, including change-of-mind returns and returns involving damaged, incorrect or faulty goods. We will provide a prepaid label or other reasonable return instructions. No restocking fee is charged.

Refunds

After we receive and inspect the return, we will process an approved refund within 7 working days to the original payment method. Your bank or card provider may take additional time to display the funds. The refund will include amounts required by applicable law.

Exchanges and order cancellation

Exchanges are accepted, subject to stock availability. Before dispatch, you may ask to cancel or change an order or delivery address. After dispatch, an order cannot be stopped and must be handled through the return process.

Faulty or damaged goods

Contact us promptly with the order number and a description or photograph where useful. We will arrange an appropriate repair, replacement, price reduction or refund as required by UK consumer law. This policy does not limit your statutory rights.

Contact details

GROVEMANSE LIMITED, trading as GROVEMANSE OFFICE

120 C/O Grants, 5th Floor

West Regent Street

Glasgow

G2 2QD

United Kingdom

Email: support@grovemanseoffice.com

Customer service hours: Monday–Friday, 10:00–18:00 UK time (excluding UK public holidays).