Frequently Asked Questions

Use this page to give customers quick, consistent answers that match checkout and policy pages.

Where do you deliver?

We deliver only within the United Kingdom, excluding the Channel Islands, Isle of Man and BFPO addresses.

How much is delivery?

Delivery is free on every eligible UK order, with no minimum spend.

When will my order arrive?

Processing takes 1–2 working days. Delivery is estimated at 3–5 working days after dispatch.

Will I receive tracking?

Yes, when the selected carrier service supports tracking. Available details are sent after dispatch.

Can I cancel or change my address?

Yes, before dispatch. Email us immediately. After dispatch, follow the return process.

How long do I have to return an item?

You have 30 days from receipt to request a return.

Who pays return shipping?

We pay the return shipping cost for accepted returns, including change-of-mind and faulty-item returns.

Do you charge a restocking fee?

No.

Can I exchange an item?

Yes, subject to stock availability.

When will I receive my refund?

We process an approved refund within 7 working days after receiving and inspecting the return. Your payment provider may take longer to display it.

Are prices VAT-inclusive?

Yes. Prices shown include VAT where applicable.

How can I contact you?

Email support@grovemanseoffice.com, Monday–Friday, 10:00–18:00 UK time.